Privacy Policy

1. Introduction

This Privacy Policy describes how Waingoo Tech Limited ("we," "us," or "our") collects, uses, and shares your personal information when you use our WhatsApp- and Telegram-based product discovery tool (the "Service"). By interacting with the Waingoo bot, you agree to the terms outlined below.

Waingoo Tech Limited is committed to protecting the privacy of our users in Kenya. Our goal is to provide a seamless discovery tool that helps shoppers find high-quality products at the best prices. This policy is designed to comply with the Kenya Data Protection Act (2019).

Our Service operates through Meta's WhatsApp Business Platform and Telegram's Bot API. Your use of these platforms is also subject to their respective privacy policies.

2. Information We Collect

We collect only the information necessary to facilitate your shopping experience:

• Messaging Identity: Your WhatsApp phone number or Telegram user ID, and your public profile name as provided by the messaging platform.
• Query Content: Information you provide in your chats (e.g., product names, descriptions, budget, location, or condition preferences) to help find relevant items.
• Behavioral Data: We may keep track of items you show interest in, search history, and interaction patterns to improve our recommendations.

We do not collect passwords, payment information, or any data beyond what you voluntarily share in the chat.

3. How We Use Your Information

• Product Discovery: To process your requests and provide the best product recommendations across multiple marketplaces including Instagram, Jumia, and Jiji.
• AI Processing: Your product queries are processed by third-party AI services (such as OpenRouter and Anthropic) solely to interpret your request and generate relevant responses. These providers process data according to their own privacy policies and do not retain your data for their own purposes.
• Personalization: We analyze your search history and preferences to suggest products that better match your specific needs over time.
• Service Improvement: We use aggregated, anonymized usage data to improve our search algorithms and overall user experience.

4. Data Sharing

We do not sell your personal data to third parties. We share data only in the following limited ways:

• Vendor Promotions: Based on your shopping interests, we may share anonymized interest signals with partner vendors to deliver relevant promotional offers. You will only receive such offers if you have opted in.
• Third-Party Service Providers: We work with AI providers (for natural language processing), cloud hosting services (for infrastructure), and data aggregation services (for product discovery) to maintain the Service's functionality. These providers are contractually obligated to protect your data.
• Legal Obligations: We may disclose information if required by Kenyan law or in response to valid requests by public authorities, including the Office of the Data Protection Commissioner (ODPC).

5. Marketing and Your Choices

• Consent: You will only receive promotional updates from us or our partner vendors if you have explicitly opted in to these communications.
• Right to Opt-Out: You can stop receiving promotional messages at any time. Simply reply "STOP" in the WhatsApp or Telegram chat, or email us at info@waingoo.com. Once you opt out, we will cease sharing your data for marketing purposes.

6. Data Retention and Security

• Retention: Active search queries and their results are retained for 24 hours to facilitate your shopping session. Conversation history is retained for up to 12 months to improve your experience. You may request deletion of your data at any time.
• Security: We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or disclosure, including encrypted data transmission and secure cloud infrastructure.

7. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

8. Your Rights under the Kenya Data Protection Act

As a resident of Kenya, you have the following rights regarding your personal data:

• The right to be informed of how your data is collected and used.
• The right to access your personal data held by us.
• The right to object to the processing of your data, including profiling for marketing.
• The right to request the correction or deletion of your data.
• The right to data portability.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any questions regarding this policy or to exercise your data rights, please contact us: